Mack Trucks: Tech upgrades have aided diagnostics, repair services

Mack Trucks' upgrades in Uptime solutions appear to be paying off.
Mack Trucks' upgrades in Uptime solutions appear to be paying off. | Taina Sohlman /
Mack Trucks said on Wednesday that recent enhancements in its Uptime solutions through expansion of partnered services have resulted in faster, more accurate diagnostics and vehicle-repair services to customers.

The improved diagnostics stem from the integration of Mack ASIST, Mack’s web-based fleet-service management platform, developed by Decisiv, with Truck Diagnostics System (TDS), a JPRO-based software solution from Mack’s partner Noregon, which diagnoses engine, transmission, after-treatment systems and all vendor components. Once TDS or JPRO software determines a vehicle issue, a service case is automatically opened in ASIST, so customers can get a quicker diagnosis of what’s wrong with the truck.

This system also can expedite the check-in process at any Mack dealer and complements the company's GuardDog Connect, a proactive diagnostic and repair planning telematics program.

“The further integration of our Uptime solutions offers customers an overall better experience,” Stephen Roy, president of Mack Trucks North America, said. “Customers receive faster, more accurate information so they can make a repair decision, and the repairs are also started sooner because the case is automatically opened.”

The GuardDog system has come standard in several of the vehicle lines offered by Mack since 2013 and currently monitors approximately 25,000 models currently on the road.

With these systems in place, diagnostic and repair times have been reduced significantly.
Mack Trucks specializes in the manufacture of commercial trucks, buses, marine and industrial engines, and construction equipment.

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